Return and Exchange Policy
– Return for refund if and only if the product defects (original purchase price only, shipping and handling is NOT refundable): 15 days from the Receiving date.
– Exchange is possible, only when products condition is still re-sellable upon inspection at our side. (remain unopened)
– Return for replacement: Within 15 days from the Arrival date
ALL LENSES HAVE TO BE INTACT IN THEIR SEALED VIALS. We cannot accept returns if you have opened the packaging even if the item was incorrectly sent due to concerns of hygiene.
Please note that the original and return shipping and handling charges will NOT be refunded or reimbursed under any circumstances.
Incorrect or Defective Items Return Policy
-If we happen to have sent you the wrong color, prescription or model, torn lenses, we will happily correct our mistake.Please contact us, explaining your situation.
-You may need to take a picture of the mistake for proof, and some cases will require you mailing the parcel back to us. A replacement or refund will be sent without any charges.
The replacement will be shipped by international registered air mail only. If you need the replacement or refund, please contact us within 15 days of receiving them.
If you wish to cancel your order after payment is made due to any reasons, kindly please inform us immediately. Worth to note that, not full payment will be refunded, 10% administration fees of your amount purchased will be imposed.
-Once products are SHIPPED, and you wish to cancel your order, 30% administration fees will be imposed and shipping is non-refundable items. Refund will be processed only after the product returns to us.
-If you parcel being returned and a refund request is made, we will impose 30% penalty fees of your total order value and deduct the shipping charges and refund you the remaining amount.
-If you parcel being returned due to wrong address or unclaimed or similiar reason and you request to re ship back to you, you need to bear the shipping charges.
To return your order, please contact us on contact us page with the invoice number and return item(s) information.